Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • We provide a 1–hour response guarantee for each ticket or email that you send to our help desk support staff. We’ll rapidly respond to all the general enquiries and forward right away the matter to our sysadmins in case any additional assistance is needed. If you make use of the Managed Services package, we will complete any of the included tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • An Exceptional Client Care Service

  • Our technical support team will be at your disposal 24x7x365 if you require assistance while working with the Site Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. What is more if you require assistance with all the routine administration tasks on your dedicated web hosting server, you can order the Managed Services package, that includes data backup hard disk space, Operating System updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Each dedicated server includes our free Site Control Panel, which boasts an elaborate knowledgebase plus a set of instructional video tutorials. Whenever you need assistance while working with the Site Control Panel, just push the Videos or Help buttons situated in the top right corner.