Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing excellent support on time is our main priority, so that we support each Linux cloud hosting service plan with a 1–hour ticket resolution guarantee. As you share a ticket or post a message, our customer technical support crew will do all they possible can to provide the most appropriate solution to your situation and to offer help and advice quickly.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is supplied by a crew of trained techs which are ready to reply to your query as quickly as possible. You’re able to make contact with the tech support team by starting a help and support ticket from your Site Control Panel or by posting us an e–mail. On business days, you can also contact us on the phone or take advantage of the live chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • We have included a comprehensive practical knowledge base into the Control Panel so as to obtain handy step–by–step recommendations anytime. Each area of the Control Panel possesses its own contextual support area offering a selection of how–to content articles. We have also made training videos to offer you a much better idea of exactly how to accomplish any presented procedure.