24/7 Customer Support
Discover more about customer support and why it's hard to discover a web hosting provider which provides top-class support.
Being able to get in touch with your cloud hosting supplier when you have any type of questions or experience any issues is quite important and how fast they will answer and react is usually essential, particularly if your site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are also one way to distinguish genuine providers from resellers. The second in most cases respond only to emails or support tickets and you will have to wait for a whole day or longer in order to receive an answer. When the trouble requires a few responses, you could end up losing days to get a problem resolved. When you use the services of an authentic and reliable web hosting company, you should be able to connect with the support team anytime and get a prompt reply whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance right away, so our cloud hosting
services feature 24/7 support and various means of contact. In case you don't have an account yet, you can phone us or use our live chat and talk to a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up buying a service that you cannot use. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. In contrast to the majority of providers out there today, we reply to all the tickets within one hour, so you will not have to wait for a whole day. Our support services can be accessed twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you pick, you will be able to take full advantage of our 24/7 support services even on official holidays. All your sites will be available all of the time and so will we. With a lot of contact options, you will be able to select the best method to contact us and find out about our solutions in case you do not have an account yet, or ask for support if you're already our customer. You will be able to phone us, have a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour response time guarantee, although it hardly ever takes more than 20 minutes to receive assistance irrespective of the nature of the issue. Using our customer and tech support services, we are there for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
Each VPS server
plan that we offer comes with 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to get in touch with us at any moment, even holidays and weekends. For your convenience, we provide different means of communication - phone support with several local numbers around the globe, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it will be much easier to monitor what is going on. The maximum guaranteed response time for all email messages and tickets is one hour, but it hardly ever takes that long to receive help. If you add the Managed Services upgrade that we offer, our administrators will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we supply feature 24/7 support via different methods of communication and with a one-hour maximum response time guarantee. When you want to learn more about the plans or you have any kind of billing or general questions, you're able to call one of the local numbers that we have globally or you can use our live chat support and consult with a live representative. For strictly tech difficulties that need some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail, because all of these channels are more appropriate to monitor a particular issue. The response time for them rarely exceeds 30 mins, therefore you can forget all about waiting for a whole day in order to get help. The support service is available for any kind of server-related issues, as well as the pre-installed software. When you'd like to receive support for third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all packages.