In the event that you have ever had a cloud hosting account in the past or you've dealt with any kind of online service, you probably know from your personal experience that for some things it is better to speak with a live person on the phone rather than exchange support tickets or email messages. If you want to find out more about a particular service before you decide to buy it or if something small-scale needs to be done, for instance, it is far easier and quicker to get it done in real time. When you can talk with representatives by phone, it's also very likely that you are using the services of a real web hosting supplier, not just a reseller. The type of support that you will get on the telephone differs between different suppliers - from general matters to expert tech support. Usually the majority of providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via email and tickets.
Phone Support in Cloud Hosting
Because we have live telephone support 14 hrs every day, you'll be able to contact us and consult with our customer support agents to learn more about all of the Linux cloud hosting service
that we offer and ensure that our servers match the system requirements for your sites before buying anything. For your convenience, we now have telephone numbers on 3 continents and you'll be able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you will be able to give us a call about general and billing matters, and about some technical matters. If the issue is strictly technical or it requires longer time to handle, you should employ our ticketing system, which will enable both you and our technical support team to track the info provided by each side.
Phone Support in Semi-dedicated Servers
If you need more information for the semi-dedicated service
that we provide, you can call any of the three support lines we have worldwide - in the United States, Great Britain and Australia. By doing this, you are able to check in advance if our services will be suitable for your web sites. In case you are already our client and you have a semi-dedicated account, you can get in touch with us on the phone for fourteen hours a day about any billing or basic queries. For strictly tech issues you will be able to use our ticketing system so as to get in touch with our technical support since someissues simply need additional time to be dealt with, but we will assist you over the phone with numerous minor technical issues as well, saving you efforts and time.