One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and in what ways you, as the customer, can benefit from it.
Should you ever experience a problem with your site and be incapable of tackling it yourself, ask the web hosting company’s client care team to assist you to bring the website back online. A fast solution would be best, but lots of companies respond within 24 hours and even more, particularly if you are dealing with a hosting reseller. Even if your problem can be solved quickly, your website may not function properly or it may not be available whatsoever for a lengthy span of time, so you may lose potential clients since it’s extremely unlikely that anybody will be dying to revisit a faulty site. This is why, you need to make certain not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely manner. If a web application update does not proceed smoothly or you erase something by accident, for example, the website should be restored speedily in order to prevent extended unreachability.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from us, you can just forget about waiting for hours and hours, or even all day, to obtain a reply to a support ticket or an email. Irrespective of when you touch base with us, we will respond to you within less than 1 hour with any pre-sales and technical inquiries that you might have. In reality, our actual reaction time rarely surpasses 20 to 30 minutes. Since we are at your service 24/7/365, you will always get assistance in a timely manner and we understand exactly how important this is in the electronic world. Shortly after you contact us, we will answer your inquiries. In case you experience any technical challenge, we will cope with it for you, or we will supply you with all the required information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know exactly how vital it is to get timely assistance, we guarantee that you will never need to wait around for more than an hour to obtain a reply to any trouble ticket that you post through your semi-dedicated server
Control Panel. In fact, you’ll rarely have to wait for more than 20-30 minutes and this applies to any question irrespective of what its nature is – general, billing or technical. Moreover, our tech and customer support staff is available 24/7, which is why even if you post a ticket during national holidays, you’ll always receive an instant reply, which will contain the answer to an inquiry, the solution to a problem or the details necessary to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you will never need to spend an entire day awaiting an answer like you would with plenty of other hosting companies.