A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It is an efficient way to get some info about the hosting services or have some problem resolved because you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the low possibility of errors any time you exchange information such as usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the representative investigates the issue involved. Also, you will be able to be a part of a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone costs that you will need to pay in case you are calling to another country.
Live Chat Support in Cloud Hosting
As a part of the support services that we offer for our Linux cloud hosting service
, you will find live chat support that is available all the time, even on holidays. You'll be able to get in touch with us regardless of whether you already own an account or not, as we will help you with all kinds of things, ranging from supplying you with basic info on our solutions if you are not our client yet and you're thinking about purchasing one of our packages, to helping you with installing an e-mail account in an e-mail client. Some issues are more complex and time-consuming, which means that you'll have to use the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, which means that when you have any questions concerning our semi-dedicated service
, you'll be able to get in touch with our customer support team at any time regardless of whether you have already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, but we're able to assist you with many tech questions as well. We will help you pick the best plan for your sites in case you don't have an account yet, we can reply all the billing questions or issues you could have or we can help you with installing your new email address on your PC or smart phone - all of this will be done quickly since our live chat service is online all the time, every day. Whenever you want support, you can speak to an agent and save a long time.