A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It’s most often part of the billing account and is the most efficient way to solve an issue that requires a certain period of time to investigate or that has to be forwarded to an admin. In this way, all replies given by either party will be stored in the very same place in the event that somebody else wants to work on the given problem and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which implies that you’ll have to log in and out of no less than two accounts to carry out a particular task or to contact the company’s customer care team. If you would like to manage a number of domains and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. On top of that, it can take significant time for the hosting provider to answer your ticket request.