A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It’s most often part of the billing account and is the most efficient way to solve an issue that requires a certain period of time to investigate or that has to be forwarded to an admin. In this way, all replies given by either party will be stored in the very same place in the event that somebody else wants to work on the given problem and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which implies that you’ll have to log in and out of no less than two accounts to carry out a particular task or to contact the company’s customer care team. If you would like to manage a number of domains and each one of them is hosted in a separate account, you will need to use even more accounts simultaneously. On top of that, it can take significant time for the hosting provider to answer your ticket request.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we use for our Linux cloud hosting service isn’t separate from the web hosting account. It’s an indivisible part of our all-embracing Hepsia Control Panel and you will be able to access it at any given moment with just a few clicks of the mouse, without ever signing out of your account. The ticketing system includes a quick-search box, which will help you track the status of any support ticket that you have submitted in the past, if necessary. On top of that, you can read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to tackle a given problem even before you actually post a ticket. The response time is maximum one hour, which implies that you can obtain quick assistance at any given time and in case our technical support team recommends that you do something in your hosting account, you can do it instantaneously without signing out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated service, which goes to say that you won’t require some other support platform to touch base with our client care team – you can do that on the spot if you bump into an obstacle. Opening a new ticket takes several clicks of the mouse and tracking down an older one is just as easy. Using our clever search filter, you can quickly track down any ticket that you have posted in the past. You can send a ticket at any given time whatsoever as our client support team members are working 24 hours a day, 7 days a week and respond in less than 1 hour, although it seldom takes that much to obtain an answer. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about the need to sign in and out of 2 or more platforms to fix a simple problem.