A lot of persons who begin using their very first hosting account, or change companies, normally have queries concerning how particular procedures are executed or run into difficulties when setting up different things such as emails, site settings, etc. This is why, lots of providers have compiled documentation with frequently asked questions and issues in order to help their customers get information quickly and seamlessly. As a result, the support team representatives can dedicate more time to actual problems that particular clients may be encountering, since the solution for the minor things will be available on the Internet and clients can solve them without having to contact the support staff. Having thorough documentation is quite important, especially for new clients with no practical experience whatsoever, as the web hosting service involves a myriad of features and lots of people can become confused about what action to take. A good information repository can both help you execute the operations that you need and discover how the hosting service works in general.
Extensive Online Documentation in Cloud Hosting
If you have purchased your very first cloud hosting plan from our company or have moved your website over to us, you will get used to our platform and our custom-created Hepsia hosting Control Panel in a jiffy thanks to the fact that we have compiled an elaborate web-based knowledge base where you can find all the information that you could ever need – both general info regarding the hosting service as a whole and more concrete info about the different functions that you can make use of and the difficulties that you can face. The articles themselves are available in two places. The complete article collection is accessible through the Control Panel’s Help section. You can access articles that are dedicated to the different features in each and every Control Panel section too. You can discover how to do basically everything, from creating an .htaccess file to managing a mailing list, and all the articles offer elaborate guides, so you’ll never get disoriented on account of an ambiguous text. Certainly, if you face a more specific problem and you don’t find an adequate solution in our knowledge base, you can get in touch with our tech support staff members 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers come bundled with a comprehensive online article library where you can find any info that you may require about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve prepared it based on the feedback that we have assembled from our clients through the years and, hence, our articles touch upon specific issues that you could come across and suggest the easiest way to correct them, for instance receiving a 500 Internal Server Error message or not being able to send email messages from your computer although you have the correct SMTP settings. The articles are available in each single section of the Control Panel and you can check them whenever you need. They can help you enlarge your knowledge not only about our platform, but also about the hosting field in general, as they contain detailed instructions and general info such as what cron jobs or file permissions are.